Shipping policy
DAMAGED ITEMS
If you receive an item that is damaged, please contact customer service immediately by sending an email to: info@nightingailcolelction.com
Missing Your Order?
1. File Claim with USPS
2. File police report
3. Wait for USPS investigation results.
Night In Gail IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
CUSTOMER(S) ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.
SHIPPING ADDRESSES CANNOT BE UPDATED ONCE TRACKING HAS BEEN ASSIGNED.
CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
RETURN TO SENDER
If this occurs, when it arrives we will reach out to you reconfirm the address to get it back out to you.
We would be glad to resend an order back to customers but unfortunately customers will have to cover the re-shipping charges.
ORDERS SENT BACK AS "UNCLAIMED", "UNABLE TO FORWARD" OR AS "RETURN TO SENDER" ARE SUBJECT TO A RE-SHIPPING FEE.
You will receive a invoice for RE shipping.
Once it is paid, we will reship the item.
DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.
To track your order please use tracking number emailed to you once your order has been shipped.
If your tracking number does not work visit www.usps.comto manually input your tracking number.